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CUSTOM EARPLUGS
Our custom earplugs guarantee
We're committed to comfort, quality and your satisfaction
By Jules Pouzot | Operations Manager
At Bertrand-Johnson Acoustics, we're proud to offer you high-quality, custom-made hearing aids. Our products are designed with carefully selected materials and follow a rigorous manufacturing process. That's why we offer a comprehensive warranty covering comfort, as well as defects in materials and workmanship.
Comfort guarantee
90 days from date of delivery
This warranty covers adjustments necessary to ensure optimal fit and effective noise reduction. It applies to problems related to the comfort or effectiveness of the earplugs.
To benefit from this warranty, the user must wear the plugs daily for the first two weeks to get used to them. We recommend using the lubricant supplied during this period to facilitate insertion and improve comfort. If discomfort persists after this adjustment period, please contact our customer service department to claim under warranty. A duly completed adjustment form must be enclosed with the plugs to be adjusted. Upon receipt, the Bertrand-Johnson Acoustics team will make the necessary adjustments to ensure your satisfaction.
Manufacturing warranty
3 years from date of invoice
This warranty covers defects in materials or workmanship that may affect the functionality, quality or durability of custom caps.
In the event of cracks, defects or leakage, please contact our customer service department to claim under the warranty. A duly completed adjustment form must be attached to the plugs to be adjusted. Upon receipt, Bertrand-Johnson Acoustics will inspect the plugs to determine if the defect is related to manufacturing and, if so, will repair or replace them at no additional charge.
Exclusions
Discomfort or loss of seal
If discomfort or loss of seal results from a change in the shape of the user's ear, adjustments will not be approved beyond the 90 days included in the comfort warranty. These situations are in no way covered by the manufacturing warranty.
Damage caused by the user
Damage resulting from misuse, inadequate maintenance or intentional modifications is not covered by the manufacturing warranty.
Limitations
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Accessories such as cords, pouches, lubricant and acoustic filters are not covered by the manufacturing warranty.
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Shipping costs to adjust, repair or replace plugs will be charged to the customer.
If you have any questions or require assistance, please contact our customer service team.
Reduce noise exposure with customized earplugs
Reinforce your prevention program with our custom-made earplugsthat offer optimum comfort and superior protection to prevent occupational deafness.